We live in the era of H-caps, the era of patient empowerment through information. We've moved from a reactive/crisis-driven model to leveraging data streams we've never had before - including 24-7 monitoring, personal/psych/relational data and compliance.
The problem? Uncoordinated care is still resulting in preventable hospital admissions, poor adherence to medication regimens and inadequate followup. Building new access points for patients so that we go beyond creating compliance to creating engagement is the answer.
Better access means that patients are more compliant because they are receiving continual communications from physicians. It means plugging the gaps in the continuum between screening, prevention, disease management. A new patient centeredness of care which builds prevention into the model and puts them in charge.
“Healthcare is organized according to the convenience of the people who provide the healthcare rather than according to the convenience of the consumer. Consumers should drive the system rather than being driven by it.”
Making the Case for Consumer Medicine:
An Interview with Regina Herzlinger
Harvard Business School